Connecting people with news, knowledge and shared experiences
automotive-marketing-training.com

| Advanced
AIM&TP
Home
About
Contact
AIM&TP site
Total entries: 651
Last entry: 13/11/09
All items
All Comments & Ratings
News & Articles
Retailing & Sales
Marketing & Communication
Learning & Development
Brands & Branding
Market trends
Customer experience
Awards & Rankings
Facts & Stats
Movers & Shakers
Appointments
Profiles
KnowledgeBase
Academic papers
Case studies
Reports & Surveys
White papers
Events
European
Non-European
Members Only
Newsletter
Forum
Member content



LinkedIn is an online network of more than 30 million experienced professionals from around the world, representing 150 industries.
    
<< Previous article | Next article >>
04/11/09 at 10:57am GMT+1
Motor Trader
Poor customer service hits dealer profitability
Poor customer service could be costing the average UK dealerships up to £70,000 per year, according to new research.
00000
No rating yet
Views: 579
Posted by: AIMTP

Print article | Email article
One in 10 customers are dissatisfied with the aftersales service they receive and this is costing dealers deaer.

New research

The research from Shell Lubricants and Peak Software, based on 180,000 responses to a customer satisfaction survey, found 47 per cent were unhappy with the efficiency of service, 24.6 per cent with the condition of the car, 17 per cent with value for money and 11.4 per cent with the helpfulness of staff.

Shell Lubricants teamed up with Peak software to launch LoyaltyDriver, a tool claimed to help dealers customer satisfaction "accurately and instantaneously".

Read the full article ...


0

Full name

Contact email

Your comments

Notify me of additional ratings and comments

Please authenticate your comment by entering the word you see in the image below:







PLEASE CONSIDER YOUR COMMENTS BEFORE SUBMITTING. YOUR FEEDBACK WILL BE ADDED TO THE COMMENTS LIST AND VIEWABLE TO ALL READERS UPON PRESSING THE SUBMIT BUTTON.

Readers are solely responsible for the content of the comments they post here and do not necessarily reflect the opinion or approval of the AIM&TP group, LinkedIn or LloydNorthover. Readers whose comments are deemed to cause offence may have their comments removed or all of their content blocked from viewing without prior notification.
last 10 entries
Marketer of the Year: Hyundai (US)
13/11/09 01:42pm GMT+1

Chrysler to invest in dealer network (US)
13/11/09 01:40pm GMT+1

Once again, it’s back to basics (US)
13/11/09 01:38pm GMT+1

All dealerships will have 3 brands by 2011 (US)
13/11/09 01:32pm GMT+1

Auto market will stabilize in 2010, Moody’s says
13/11/09 01:15pm GMT+1

Chrysler out of Europe by 2011
13/11/09 01:13pm GMT+1

Online marketing outweights traditional for value
13/11/09 01:08pm GMT+1

Hyundai marketer Ewanick goes face to face with the customer (US)
04/11/09 11:14am GMT+1

Dinky car revolution: Why more drivers are swapping their gas guzzlers for cute compacts
04/11/09 11:11am GMT+1

Dealers fail to follow up leads
04/11/09 11:04am GMT+1

This website is provided as a courtesy to LinkedIn's AIM&TP group members by the People &
Performance team of LloydNorthover, the brand strategy and experience people

© LloydNorthover 2009 | LinkedIn is a registered trademark of LinkedIn Corporation